Outbound Call Tracking Software Market Outlook (2022-2032)
The market for outbound call tracking software is anticipated to increase at a compound annual growth rate of 9.2% by 2032, rising from US$ 650 Million in 2022 to US$ 1.6 Billion. Outbound call tracking software had a market value of US$ 595.3 million as of 2021 and was anticipated to grow at a Y-o-Y rate of 9.2% in 2022.
In an effort to evaluate customer intelligence and track the ROI of firms in the market, a burgeoning market for monitoring and analysing customer calls will blossom in the future, leading to an increase in the number of call centres and providing significant traction to growth.
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| Attributes | Details |
| Outbound Call Tracking Software Market CAGR (2022-2032) | 9.2% |
| Outbound Call Tracking Software Market Value (2022) | US$ 650 Million |
| Outbound Call Tracking Software Market Value (2032) | US$ 1.6 Billion |
Outbound call tracking software is a type of software that allows businesses to track and analyze the performance of their outbound phone calls. This can include information such as the number of calls made, the duration of each call, the outcome of each call (e.g. lead generated, sale made), and the caller’s name and contact information. Outbound call tracking software can be used to optimize call center operations and improve sales and customer service. The market for outbound call tracking software is expected to grow in the coming years as more businesses look to improve their outbound call operations and as the technology becomes more widely adopted.
What are the Key Factors driving growth of the Outbound Call Tracking Market?
As artificial intelligence is being implemented into businesses and companies become more digitalized, the demand for outbound call tracking software will continue to grow in the future. A growing number of SMEs and large enterprises alike is using call tracking software, which has contributed to the growth of this market.
The market for outbound call tracking software is gaining a great deal of sales as small and medium sized enterprises are increasingly using the solutions provided by players in the global outbound call tracking software market. With the help of call tracking companies, customer service departments are able to analyze the methods for converting their customers into brand advocates. In addition, supervisors can also assist or assist the agents on live calls and assess the areas in which they must pay attention to improve conversions.
By providing customers with more details about their interactions and by capturing text and speech, customer service departments can tailor their approach in order to maximize their satisfaction levels. Supervisors may disable or pause the call recording during ongoing calls containing sensitive information to ensure personal information is protected. A call tracking system can help organizations anticipate peak call times. By combining the information captured by the businesses, businesses are able to determine the peak hours and days during which calls are received and can act accordingly. Transferring customers from one agent or department to another causes a lot of frustration for them.
How is the Competition in the Outbound Call Tracking Software Market?
Market competition for outbound call tracking software is dynamic, but competitors have limited opportunities in the market. The competitors are involved in mergers and collaborations.
As a result of these mergers, companies expand their distribution channels and gain market share in new regions. The outbound call tracking software market in general will reap the benefits of new generation technologies like AI in the near future.
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Recent Developments in the Outbound Call Tracking Software Market
- In May 2022, Notting Hill-based iovox now has a presence in the USA, after acquiring a portfolio of call tracking customers from CallSource. The acquisition helps the company expand its US operations with support from Shawbrook Bank. As a result of CallSource’s acquisition of marketplaces, revenue will increase by 30%.
- In May 2022, JD Cloud’s intelligent customer service system Yanxi launched its super SaaS growth engine on May 10 at its launch event for smart marketing products aimed at increasing sales in retail stores. With the Yanxi super SaaS growth engine, JD.com has already practiced large-scale application scenarios for complex retail and supply chain scenarios involving early-stage sales, in-sale sales, and post-sales issues in a wide range of situations.
Key Companies Profiled
- Call Box
- CallRail Inc.
- ConnectAndSell
- Groove
- Gryphon Networks Corp.
- InsideSales.com, Inc.
- PersistIQ
- PhoneBurner
- RingDNA
- Salesforce
Key Segments Profiled in the Outbound Call Tracking Software Industry Report
Outbound Call Tracking Software Market by Deployment
- Cloud-based Outbound Call Tracking Software
- On-premise Outbound Call Tracking Software
Outbound Call Tracking Software Market by Industry
- Outbound Call Tracking Software for Aerospace & Defense
- Outbound Call Tracking Software for Automotive & Transportation
- Outbound Call Tracking Software for BFSI
- Outbound Call Tracking Software for Building, Construction & Real Estate
- Outbound Call Tracking Software for Consumer Goods & Retail
- Outbound Call Tracking Software for Education
- Outbound Call Tracking Software for Energy & Utilities
- Outbound Call Tracking Software for Government & Public Sector
- Outbound Call Tracking Software for Healthcare & Life Sciences
- Outbound Call Tracking Software for Information Technology
- Outbound Call Tracking Software for Manufacturing
- Outbound Call Tracking Software for Media & Entertainment
- Outbound Call Tracking Software for Telecommunication
- Outbound Call Tracking Software for Travel & Hospitality
Outbound Call Tracking Software Market by Region
- North America Outbound Call Tracking Software Market
- Latin America Outbound Call Tracking Software Market
- Europe Outbound Call Tracking Software Market
- Asia Pacific Outbound Call Tracking Software Market
- Middle East & Africa Outbound Call Tracking Software Market
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About the Electronics, Semiconductors, and ICT Division at Persistence Market Research
Expert analysis, actionable insights, and strategic recommendations – the Electronics, Semiconductor, and ICT team at Persistence Market Research helps clients from all over the globe with their unique business intelligence needs. With a repository of over 500 reports on electronics, semiconductors, and ICT, of which, 100+ reports are specific for ICT, the team provides end-to-end research and analysis on regional trends, drivers for market growth, and research development efforts in the electronics, semiconductor, and ICT industry.
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