Interactive kiosks are computerized information stands that provide access to various types of information and services. They are often found in public places such as airports, libraries, and shopping malls. Interactive kiosks typically have a touch screen interface that allows users to select from a variety of options. Some kiosks also have audio and video capabilities.
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Key Trends
There are several key trends in interactive kiosk technology that are worth noting.
First, there is a trend toward larger and more high-definition displays. This is in response to consumer demand for more engaging and informative content.
Additionally, there is a trend toward more robust and customizable hardware. This allows kiosk manufacturers to offer a wider range of features and options to their customers.
Finally, there is a trend toward more integrated software solutions. This means that kiosks are becoming more capable of running a variety of applications and providing a more seamless user experience.
Key Drivers
Some of the key drivers of the interactive kiosk market include:
1. Increased Efficiency: Interactive kiosks can help businesses to improve their efficiency by reducing the need for human interaction. For example, self-service check-in kiosks at airports can help to reduce queues and waiting times.
2. Cost Savings: Interactive kiosks can also help businesses to save money. By reducing the need for human staff, businesses can reduce their wage costs. Additionally, kiosks can help businesses to reduce their paper costs as many transactions can be completed electronically.
3. Improved Customer Service: Interactive kiosks can improve customer service by providing 24/7 access to information and services. They can also help to reduce waiting times and queues.
4. Increased Sales: Interactive kiosks can also help businesses to increase their sales. For example, kiosks that allow customers to order and pay for products can help businesses to increase their revenues.
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Market Segmentation
By Type
- Bank Kiosks
- Self-Service Kiosks
- Vending Kiosks
By Display Size
- Less than 17 inch
- 17 inch to 19 inch
- 20 inch to 22 inch
- Others
By Industry Vertical
- Healthcare
- BFSI
- Government
- Transportation
- Others
Key Players
The key players profiled in the report include NCR Corporation, Kiosk Information Systems, Advantech Co., Ltd., Meridian Kiosk, Advanced Kiosks, Diebold Nixdorf Incorporated, Source Technologies, TouchScreen Solutions, Embross, and REDYREF.
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