Global Contact Center Software Market report from Global Insight Services is the single authoritative source of intelligence on Contact Center Software Market . The report will provide you with analysis of impact of latest market disruptions such as Russia-Ukraine war and Covid-19 on the market. Report provides qualitative analysis of the market using various frameworks such as Porters’ and PESTLE analysis. Report includes in-depth segmentation and market size data by categories, product types, applications, and geographies. Report also includes comprehensive analysis of key issues, trends and drivers, restraints and challenges, competitive landscape, as well as recent events such as M&A activities in the market.
Contact center software is a type of customer relationship management (CRM) software that helps businesses manage their customer interactions. Contact center software includes a variety of features, such as call routing, call recording, and automatic call distribution (ACD). Contact center software can be used by businesses of all sizes.
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Key Trends and Drivers
Some of the key trends and drivers of Contact Center Software Market include the following:
- Rising Number of Contact Centers
- Increasing Demand for Self-Service
- Growing Popularity of Social Media
- Increasing Demand for Cloud-based Contact Center Software
- Increasing Adoption of AI-based Technologies
Market Segments
By Component
- Software
- Services
By Software Type
- Intelligent Call Routing
- IVR
- Workforce Management
- Reporting and Analytics
- Security Functions
- Intelligent Virtual Assistant
- Others
By Deployment Mode
- On-premise
- Cloud
By Enterprise Size
- Small and Medium Enterprises
- Large Enterprises
By Industry Vertical
- BFSI
- Healthcare
- Retail and E-Commerce
- Government and Education
- IT and Telecom
- Travel and Hospitality
- Others
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Key Players
- Aspect Software, Inc.
- Avaya Inc.
- Avoxi
- Cisco Systems
- Genesys
- InContact
- Five9, Inc.
- Nice Systems Ltd.
- 8×8, Inc.
- West Corporation
- Vonage
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